Privacy Policy and Data Treatment
Last updated: August 14, 2026 · Effective: August 14, 2026
SOLUTECH WEST LLC ("SOLUTECH WEST," "we," "us") is a Limited Liability Company organized under the laws of the State of Florida, United States, with offices at 2 S Biscayne Boulevard, Suite 3200 – 6949, Miami, FL 33131. This policy explains how we handle personal information obtained through www.solutechwest.com, through our commercial communications, and in the course of providing our services.
By using the site or engaging our services, you accept the practices described here.
1. Scope and intended audience
Our services are directed to businesses, professionals and organizations located in the United States and Latin America. This site is not directed to individuals under 18, nor to individuals located in the European Economic Area or the United Kingdom, and we do not knowingly offer goods or services in those territories.
This policy covers site visitors, people who complete our forms, subscribers to our communications, and contact persons at our clients and vendors.
When we process personal information on behalf of and under the instructions of a client — for example, a MOBIK STUDIO client's contact database, or data hosted on infrastructure managed by SOLUTECH CLOUD SERVICE — we act as a service provider / processor. In those cases the applicable services agreement and Data Processing Agreement govern, and data subject requests should be directed to that client as the controller.
2. Information we collect
a) Information you provide directly
| Category | Examples | Source |
|---|---|---|
| Professional identification and contact data | Name, job title, company, email address, phone number, country or city | Site forms, meeting scheduling, email, business WhatsApp |
| Commercial information | Description of your need, estimated budget, service line of interest, your company website | Forms, discovery calls, proposals |
| Contract and billing information | Legal entity name, tax address, tax identification, billing and payment data, electronic signatures | Engagement process |
| Communications | Contents of your emails, chat messages, form submissions and meeting notes | Direct interaction |
| Vendor and contractor information | Identification data, W-8BEN / W-8BEN-E forms, banking details | Onboarding process |
b) Information collected automatically
IP address, browser type and version, operating system, device type, language, pages visited, time on page, traffic source (search engine, campaign, social network), cookie and advertising identifiers, and interaction events such as form submissions and clicks on calls to action.
This collection occurs through cookies, pixels and similar technologies. The full detail, including provider names, is set out in our Cookie Policy, and is activated only according to your consent preferences.
c) Information we do not collect
We do not request, collect or process sensitive personal information as defined by U.S. state privacy laws: Social Security number, driver's license or passport number, financial account credentials, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric data used for identification, health information, sex life or sexual orientation, or immigration status.
We do not sell, share or disclose sensitive personal information under any circumstances.
We do not knowingly collect information from individuals under 18. If you are a parent or guardian and believe a minor has provided us personal information, write to legal@solutechwest.com and we will delete it promptly.
3. How we use your information
| Purpose | Description |
|---|---|
| Respond to your request | Answer inquiries, prepare assessments, develop and present commercial proposals |
| Deliver our services | Perform executed agreements, provide support, invoice and manage the relationship |
| Commercial communications | Send newsletters, content and offers where you have authorized us, per our Marketing Policy |
| Measurement and improvement | Analyze site usage, measure campaign performance and improve our services |
| Advertising | Serve relevant ads and measure conversions, only if you accept advertising cookies |
| Security and fraud prevention | Protect the site and our systems against unauthorized access, abuse or malicious activity |
| Legal compliance | Meet tax, accounting and regulatory obligations and respond to lawful requests from authorities |
Minimization. We collect only what is reasonably necessary and proportionate for the purposes above. We do not use your information for purposes incompatible with those for which it was obtained without telling you first.
4. Who we share information with
We do not sell your personal information for money. We share it only with the following categories of recipients:
| Category | Purpose | Representative providers |
|---|---|---|
| Hosting and infrastructure | Site and corporate email operation | Hosting, email and cloud providers |
| Analytics | Audience and behavior measurement | Google Analytics 4 |
| Advertising and social media | Campaign measurement, remarketing and audiences | Meta (Facebook/Instagram), Google Ads, LinkedIn |
| Scheduling and communication | Meetings, video calls, chat and e-signature | Scheduling tool, videoconferencing provider, chat provider, signature platform |
| CRM and marketing automation | Lead management and delivery of communications | CRM and email marketing platforms |
| Contractors and nearshore talent | Technical delivery of contracted services | Independent contractors located in Colombia and other countries |
| Professional advisors | Accounting, audit and legal counsel | Accounting and law firms |
| Authorities | Where required by law, court order or valid legal process | — |
| Business succession | Merger, acquisition, reorganization or sale of assets | — |
Sharing for advertising. When you accept advertising cookies, certain online identifiers are transmitted to Meta, Google and LinkedIn to measure campaigns and serve advertising. Under California and other state laws, that transmission may qualify as a "sale" or "sharing" of personal information, even though we receive no money for it. You may turn it off at any time through Your Privacy Choices, the "Cookie preferences" button, or a browser opt-out signal (section 8).
Vendor contracts. All our vendors and contractors are bound by written agreements limiting use of the information to our instructions, imposing confidentiality and security duties, and prohibiting reuse for their own purposes.
5. International transfers
SOLUTECH WEST LLC operates from the United States and your information is stored and processed principally there. Part of the technical delivery of our services is performed by independent contractors located in Colombia and, on occasion, in other Latin American countries.
If you are located outside the United States, you understand and agree that your information will be transferred to and processed in the United States and in the other countries where our providers operate, whose data protection laws may differ from those of your country of residence. Every transfer is made under written data processing or data transmission agreements containing appropriate confidentiality, security and purpose limitation safeguards. For data subjects in Colombia: the United States is among the countries declared to provide an adequate level of protection by the Superintendency of Industry and Commerce in External Circular 005 of 2017, so data flows to our headquarters require no additional authorization.
6. Retention
| Category | Retention period |
|---|---|
| Prospects who do not become clients | 24 months from last contact |
| Clients and contract records | Term of relationship + 5 years |
| Tax, accounting and billing records | 7 years |
| Marketing consent evidence | 5 years from grant or revocation |
| Suppression list | Indefinite |
| Analytics/advertising records | Up to 14 months (GA4) |
| Security and access logs | 12 months |
7. Security
We apply technical and organizational measures reasonable and appropriate to the risk: TLS encryption in transit, encryption at rest where supported, multi-factor authentication on administrative accounts, least-privilege access control, regular backups, confidentiality agreements with all personnel and contractors, and periodic vendor review.
No system is completely secure. If a security breach compromising your personal information occurs, we will notify you and the competent authorities within the periods required by applicable law, including the Florida Information Protection Act (Fla. Stat. § 501.171), which requires notification within 30 days of determining the incident.
8. Your rights
- Know and access. Confirm whether we process your information and obtain a copy, together with the categories of data, purposes, categories of third parties we share it with, and its sources.
- Correct. Request rectification of inaccurate or outdated information.
- Delete. Request erasure of your information, unless we must retain it by legal obligation or to establish or defend legal claims.
- Portability. Receive your information in a structured, machine-readable format.
- Opt out of targeted advertising. Ask us to stop sharing your information with advertising networks and using it for cross-context behavioral advertising.
- Opt out of the sale or sharing of your personal information.
- Opt out of profiling producing legal or similarly significant effects. (We do not currently conduct automated profiling with such effects.)
- Limit use of sensitive information. We do not process sensitive information, so this right has no practical object.
- Non-discrimination. We will not deny you services, charge you different prices, or provide a different level of quality because you exercised any of these rights.
- Appeal. If we deny your request, you may appeal by replying to our response or writing to legal@solutechwest.com. We will resolve appeals within 60 days and explain our reasons in writing. If you remain dissatisfied, you may file a complaint with your state Attorney General.
How to exercise them. Write to legal@solutechwest.com, use the Your Privacy Choices form, or send written notice to our postal address.
Timelines. We acknowledge your request within 10 business days and respond substantively within 45 calendar days. If we need more time because of complexity or volume, we will tell you within that first period and may extend by an additional 45 days. Requests to opt out of sale or sharing are honored within 15 business days at most and require no identity verification.
Verification. For access, correction, deletion and portability requests we will verify your identity by matching at least two data points already in our records. We will not ask for information beyond what that verification requires. If an authorized agent submits the request, we may require signed written proof of authorization, unless a valid power of attorney is provided.
Universal opt-out signals. We honor Global Privacy Control (GPC) and other recognized opt-out preference signals transmitted by your browser or extension. When we detect a valid signal, we disable advertising cookies in that browser and confirm it on screen. If your browser does not send the signal, that is not treated as consent.
9. Jurisdiction-specific rights
California residents. Under the California Consumer Privacy Act as amended by the CPRA, you have all the rights listed in section 8. In the past 12 months we have collected the categories of information described in section 2 (identifiers, commercial information, internet activity information and limited commercial-interest inferences), from the sources and for the purposes described there. If you accept advertising cookies, we share online identifiers with Meta, Google and LinkedIn for cross-context behavioral advertising. We do not sell or share the information of consumers under 16. You may exercise your opt-out right at Your Privacy Choices.
Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island, Utah and Florida. We afford you the rights of access, correction, deletion, portability, opt-out of targeted advertising, opt-out of the sale of data and opt-out of profiling, as well as the right of appeal described in section 8. In Colorado, Connecticut, Texas, Montana, New Hampshire, New Jersey, Minnesota, Maryland, Nebraska, Delaware and Oregon we additionally honor universal opt-out mechanisms.
Florida residents. SOLUTECH WEST LLC does not sell sensitive or biometric personal data. Under the Florida Digital Bill of Rights, none of the categories requiring sensitive-data sale notices applies to our operations.
Data subjects in Colombia. Under Law 1581 of 2012 and its implementing decrees, you have the right to know, update and rectify your data; to request proof of the authorization you granted; to be informed of the use made of your data; to revoke authorization or request deletion where no legal or contractual duty to retain exists; and to file complaints with the Superintendency of Industry and Commerce. We handle inquiries within 10 business days (extendable by 5) and claims within 15 business days (extendable by 8). Contact: legal@solutechwest.com. Data controller: SOLUTECH WEST LLC, at the address stated above.
10. Minors
Our site and services are directed exclusively to individuals over 18 acting in a professional or business capacity. We do not knowingly collect personal information from children under 13, in compliance with the Children's Online Privacy Protection Act, nor from minors under 18. We do not sell minors' data or use it for targeted advertising. If we learn we have collected information from a minor without the required verifiable parental consent, we will delete it immediately.
11. Third-party links and services
Our site links to third-party sites and services, including social profiles, scheduling tools and embedded video. This policy does not cover those services.
12. Changes to this policy
We may update this policy to reflect changes in our practices or in applicable law. The "Last updated" date always indicates the current version. If changes are material, we will announce them prominently on the site and, where appropriate, notify you by email at least 15 days in advance.
13. Contact
SOLUTECH WEST LLC · 2 S Biscayne Boulevard, Suite 3200 – 6949, Miami, FL 33131, USA · legal@solutechwest.com