Billing, Cancellations and Refunds Policy
Last updated: August 14, 2026
This policy applies to all SOLUTECH WEST LLC services unless the signed client agreement provides otherwise, in which case the agreement prevails.
1. Engagement models
| Model | Description | Billing |
|---|---|---|
| Fixed-scope project | Defined scope, deliverables and timeline (e.g. a development build or design package) | Deposit at start + balance by milestone |
| Recurring service | Monthly marketing retainer, managed support or per-user subscription | In advance, at the start of each period |
| Hour bank | Consulting or development hours with a defined validity period | Prepaid |
2. Deposits
Deposits cover reservation of team capacity, planning and project mobilization. Deposits are non-refundable once work has begun, except in the case of material breach attributable to SOLUTECH WEST LLC. If the client cancels before work begins, the deposit is refunded less costs incurred and payment gateway fees.
3. Recurring services and automatic renewal
- Recurring services renew automatically for equal periods unless cancellation notice is given.
- Before you purchase we clearly and conspicuously disclose: the price, the billing frequency, the date of the first charge, the automatic nature of the renewal and how to cancel. We process the charge only after your express informed consent.
- Renewal reminder emailed at least 7 days before each renewal.
- Price changes communicated at least 30 days in advance; you may cancel before they take effect.
- Cancellation at any time with 30 days' notice, same means as purchase or by writing to management@solutechwest.com — simple, no call, no justification, confirmed in writing. Started periods are not prorated.
- Minimum term commitments are stated expressly in the proposal and agreement before signature.
4. Refunds
- Services already rendered are non-refundable.
- Periods not started: if we terminate without cause attributable to the client, the proportional unperformed part is refunded.
- Billing errors: refunded in full within 10 business days of verification.
- Our material breach: if we fail to cure a material breach within 15 days of written notice, the client may terminate and request a refund of amounts paid for deliverables not received.
- Refunds are issued by the original payment method; bank/gateway fees are not refundable.
5. Late payment
Invoices are due 15 days from issuance unless otherwise agreed. After 10 days of delinquency we may suspend service upon notice. Reactivation may be subject to an administrative fee. Overdue amounts may accrue interest as permitted by Florida law.
6. Chargebacks
We ask that you contact us before initiating a chargeback. A chargeback initiated without giving us the opportunity to resolve the dispute entitles us to suspend service immediately and withhold deliverables until resolved. Administrative costs may be passed through to the client.
7. Taxes
Prices exclude taxes. Withholdings imposed by the client's country on international payments are the client's responsibility, and the client shall pay such amount as necessary for SOLUTECH WEST LLC to receive the agreed net sum, unless otherwise agreed.
8. Billing contact
management@solutechwest.com · SOLUTECH WEST LLC · 2 S Biscayne Boulevard, Suite 3200 – 6949, Miami, FL 33131, USA